At Nilara, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Nilara team members are customers themselves, so we totally appreciate and respect how important privacy is. We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us. We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Nilara website or other services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use this website. We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you:
We’re all about taking risks when it comes to our designs, just not our security. If you’ve noticed something’s up with our tech, let us know. Drop an email to firstname.lastname@example.org with your contact details, including your company name (if you’re not a member), and details of the vulnerability and what we need to do to reproduce or validate it. We expect legit security researchers to avoid privacy violations; not destroy or corrupt our precious data; and not interrupt or degrade our awesome service.