PRIVACY POLICY

At Nilara, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Nilara team members are customers themselves, so we totally appreciate and respect how important privacy is. We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  1. Companies in the Nilara group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
  2. Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  3. Professional service providers, such as marketing agencies, advertising partners and website hosts who , who help us run our business
  4. Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

THIRD PARTY

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

You have a lot of rights relating to your personal information:

  1. The right to be informed about how your personal information is being used (like this notice!)
  2. The right to access the personal information we hold about you
  3. The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  4. The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  5. The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  6. The right to request that we transfer or port elements of your data either to you or another service provider
  7. The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Nilara website or other services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use this website. We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you:

  1. Have any questions or feedback about this notice
  2. Would like us to stop using your information
  3. Want to exercise any of your rights as set out above, or have a complaint
  4. Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

Reporting A Security Vulnerability

We’re all about taking risks when it comes to our designs, just not our security. If you’ve noticed something’s up with our tech, let us know. Drop an email to market@nilara.com.mt with your contact details, including your company name (if you’re not a member), and details of the vulnerability and what we need to do to reproduce or validate it. We expect legit security researchers to avoid privacy violations; not destroy or corrupt our precious data; and not interrupt or degrade our awesome service.